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[ { "content": "@127587, @verizonsupport, Why is the sync so bad?", "role": "customer" }, { "content": "@415918 What's going on? ^CAR", "role": "agent" }, { "content": "@VerizonSupport MSNBC audio way ahead of video", "role": "customer" }, { "content": "@415918 That's odd. Does this occur on multiple TV's? ^CAR", "role": "agent" }, { "content": "@VerizonSupport Don’t know, but it’s been happening for several days", "role": "customer" }, { "content": "@VerizonSupport No, just th", "role": "customer" }, { "content": "@VerizonSupport Just on the main one we always watch", "role": "customer" }, { "content": "@415918 Can you unplug the power cord to the cable box. Wait a minute, and then plug the power cord back in. ^CAR", "role": "agent" }, { "content": "@VerizonSupport Not on the crt tv", "role": "customer" }, { "content": "@415918 Not on the TV. ^CAR", "role": "agent" }, { "content": "@VerizonSupport Nit on the old cathode Ray tv", "role": "customer" }, { "content": "@415918 Does it happen on any other channels?", "role": "agent" }, { "content": "@VerizonSupport It’s booting up... hold on", "role": "customer" }, { "content": "@VerizonSupport That did it, thanks", "role": "customer" }, { "content": "@415918 Our pleasure. Enjoy your day. ^CAR", "role": "agent" } ]

[ { "content": "@MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update.", "role": "customer" }, { "content": "@181856 Hi there! We definitely want to help. Have you made any changes? What troubleshooting steps have you done so far?", "role": "agent" }, { "content": "@MicrosoftHelps I don't make changes, which is why I disabled Windows Update.", "role": "customer" }, { "content": "@181856 1/2 Let’s work on solving the DST setting on your PC, please follow the steps on this link: https://t.co/Sn9JANmMkr.", "role": "agent" }, { "content": "@181856 2/2 Select the option “How to configure the daylight saving time settings”. Let us know if this helps.", "role": "agent" }, { "content": "@MicrosoftHelps URL to \"Download the Tzedit.exe utility package now.\" is not working, file not found.", "role": "customer" }, { "content": "@181856 It appears that it would be best if we discuss this case with our Answer Desk by going to this link: https://t.co/nsSDc3i8Wa.", "role": "agent" }, { "content": "@MicrosoftHelps Thanks will try tomorrow when I'm more awake and alert :)", "role": "customer" }, { "content": "@181856 Thanks for letting us know. Don’t hesitate to tweet back if you need further assistance. Cheers.", "role": "agent" }, { "content": "@181856 Hi. We just wanted to do a quick follow up to check if you need further help. Please let us know. Cheers.", "role": "agent" }, { "content": "@181856 Hi. Help us improve our Twitter support by answering our survey on this link: https://t.co/Vtxy4KWPvP.", "role": "agent" } ]

[ { "content": "And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too?", "role": "customer" }, { "content": "@223973 Hell Jesca. Is there anything we can help with today? ^KJ", "role": "agent" }, { "content": "@USCellularCares Nope. Just going to chill with my broken phone for 2 years because I'm not paying to fix it when I already pay for device protection every month.", "role": "customer" }, { "content": "@223973 What happened to your phone? ^KJ", "role": "agent" }, { "content": "@USCellularCares The screen cracked in the lower left corner.", "role": "customer" }, { "content": "@223973 Which phone do you have? ^KJ", "role": "agent" }, { "content": "@USCellularCares Samsung galaxy s8 and I already went in to my local store to ask my options and I don't have $175 to fix it.", "role": "customer" }, { "content": "@223973 Do you have any lines on your account that are eligible to upgrade? ^KJ", "role": "agent" }, { "content": "@USCellularCares No. I have a single plan and I just got this phone in June", "role": "customer" }, { "content": "@223973 In this case, filing a claim through Device Protection would be the cheapest option for replacing the phone. Is the screen still functional? ^KJ", "role": "agent" }, { "content": "@USCellularCares Yeah it's just going to stay broken because device protection will cost 175 dollars that I don't have.", "role": "customer" } ]

[ { "content": "@SpotifyCares Can't create an account. Firefox, Chrome, iPhone: \"oops something went wrong\". I give up.", "role": "customer" }, { "content": "@169721 Hey Brandon! Can you try clearing your browser's cache/cookies? See if that helps /RH", "role": "agent" }, { "content": "@SpotifyCares Chrome reset to defaults gets an endless spinner. So does an Incognito window.", "role": "customer" }, { "content": "@169721 Alright. What country are you in? Have you also tried using a different device? That might do the trick /RH", "role": "agent" }, { "content": "@SpotifyCares USA. The iPhone app says \"an unknown error has occurred.\" I also tried switching phone and laptop from wifi to a phone network. No change", "role": "customer" }, { "content": "@169721 Could you send us a screenshot of the error message you're getting? We'll take a look /RH", "role": "agent" }, { "content": "@SpotifyCares https://t.co/qLgtUiP9uW", "role": "customer" }, { "content": "@SpotifyCares On Firefox, it's simply the signup form with a spinner in the center. The browser console looks like this: https://t.co/JKnhOkvpxY", "role": "customer" }, { "content": "@169721 Thanks for the screenshots. Could you also DM us the email address that you're trying to use? Let's carry on chatting there /RH https://t.co/ldFdZRiNAt", "role": "agent" } ]

[ { "content": "I've been waiting for my @115873 for almost half an hour now (even though eta was 5 min) & hes so rude I'm not sure I should get in his car", "role": "customer" }, { "content": "@342792 We're here to help! Send us a DM with your email address so we can follow up.", "role": "agent" }, { "content": "@Uber_Support He legit just started driving off before I even shut my door. This guy is a horrendous driver", "role": "customer" }, { "content": "@342792 Happy to help! Please confirm your email address or phone number so we can further assist.", "role": "agent" }, { "content": "@Uber_Support Email is __email__", "role": "customer" }, { "content": "@342792 Thank you for reaching back out to us with that information. However, we do see two trips taken today. Can you please DM us with the name of the driver so we can look into this further. Also we suggest you delete your personal email address off of social media.", "role": "agent" }, { "content": "@Uber_Support The trip was happening as I was tweeting, whichever trip was an hour ago.", "role": "customer" }, { "content": "@342792 A member of our team has reached out to you via email and in-app support about this. Please follow up with us there for further assistance.", "role": "agent" } ]

[ { "content": "@Delta lying to the cstmrs like usual. Force me to check bag despite empty overheads, u owe me a $1k voucher if my bag doesn't make it. https://t.co/s6hBlytGtI", "role": "customer" }, { "content": "@159679 The gate agent may request baggage check due to the weight and balance of the aircraft. It's for safety reasons. *ALS", "role": "agent" }, { "content": "@Delta Will my bag be available at planeside at my connection or will it arrive at my final destination at baggage claim?", "role": "customer" }, { "content": "@Delta And what is my next departure gate in ATL. My record locator is JJPBQN", "role": "customer" }, { "content": "@159679 Gate checked luggage should be checked to the final destination. *ASK", "role": "agent" }, { "content": "@159679 Your departure will be out of gate B12. *ASK", "role": "agent" }, { "content": "@Delta Thx *ASK", "role": "customer" }, { "content": "@159679 You are welcome. *AMS", "role": "agent" } ]

[ { "content": "Hi @SpotifyCares, any chance this may become a regular feature? I’d love for all my tunes to come on a set :) https://t.co/RbZgBm5Pe8", "role": "customer" }, { "content": "@290314 1: Hi Aswin! You can actually do that now by adjusting the app's Crossfade settings. Check this out: https://t.co/mKMS0iCZE3.", "role": "agent" }, { "content": "@290314 2: also check out our party playlists' DJ-quality transitions. Just enter \"spotify:genre:party\" in the Search bar 🎈 /RR", "role": "agent" }, { "content": "@SpotifyCares I’ve done this, but I can’t cross-fade beyond 12 seconds? Ideally I’d like to set it at 40-50 seconds. Is that customizable?", "role": "customer" }, { "content": "@SpotifyCares Thanks but \n1)no drum n bass playlists\n2)doesn’t mix/cross-fade like the Stepping Out playlist \n😞", "role": "customer" }, { "content": "@290314 We hear you! Make sure to show your support for the idea at https://t.co/UFmKVuzwKK.", "role": "agent" }, { "content": "@SpotifyCares Thank you but I think this is the one I am voting for :) https://t.co/8z2o25Wcsh", "role": "customer" }, { "content": "@290314 Awesome! Give us a shout if there's anything else. For now, https://t.co/M9DGmitf5G 🤘 /GT", "role": "agent" } ]

[ { "content": "Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday. I've been trying to do this for days", "role": "customer" }, { "content": "@678519 🤔 We'd like to help Claire, are you trying to upgrade through Carphone Warehouse? If so, you'd need to discuss any issues further with them. What's happened exactly?", "role": "agent" }, { "content": "@O2 I called them today and on Saturday and they say that no O2 upgrades are going through - apparently an issue on your side. Only new contract sales are currently possible. Is this true?", "role": "customer" }, { "content": "@678519 🤔 We're not currently aware of any issues, Claire. Why not upgrade through us directly? Have you spoken to the upgrades team directly to discuss your options? You can reach them here: https://t.co/EVzkGH5WQZ They'd be more than happy to help 👍", "role": "agent" }, { "content": "@O2 The offer they had online was a better offer than your upgrade section had. I'm currently losing my voice so just wanted to order online and not have to speak to someone on my basically broken phone which is what I'm trying to replace", "role": "customer" }, { "content": "@678519 Ah okay, when's the last time you tried upgrading?", "role": "agent" }, { "content": "@O2 I had a look at the options on the site for the phone I wanted less than a week ago", "role": "customer" }, { "content": "@678519 Okay, are you still having the same issues? What's the latest you've been advised by Carphone Warehouse?", "role": "agent" }, { "content": "@O2 I haven't heard anything further from them. Never got a call back and there is only so much time you can waste on hold", "role": "customer" }, { "content": "@678519 We'd suggest getting back in touch with Carphone Warehouse Claire. We're sorry for the inconvenience.", "role": "agent" } ]

[ { "content": "Raise your hand if you think @115725 @VerizonSupport is the shittiest home Wi-Fi provider to exist!!!! https://t.co/mfLwKevMGC", "role": "customer" }, { "content": "@425638 Let's turn your sentiment around! What's going on with your Fios service? ^DDD", "role": "agent" }, { "content": "@VerizonSupport Seems like I can't use my damn Wi-Fi anymore because every other minute my Verizon Wi-Fi is doing this. https://t.co/TdR5eU2Ice", "role": "customer" }, { "content": "@VerizonSupport I can only shut the router off so many times before I give up and get over charged on my 4G for the month.", "role": "customer" }, { "content": "@425638 We'll fix it. When you lose connection, can you check if the router's internet light turns red? ^DDD", "role": "agent" }, { "content": "@VerizonSupport This is what I'm seeing. It just shut off.... yet again https://t.co/qp9err5kbg", "role": "customer" }, { "content": "@425638 Thank you, do you also see the same issue with the device wired to port 1? ^JRA", "role": "agent" }, { "content": "@VerizonSupport No. I never use the wired device", "role": "customer" }, { "content": "@425638 It may be wireless interference. Do you happen to have video services with us to test if on demand is also impacted? ^JRA", "role": "agent" } ]

[ { "content": "@132897 hi. message on bottom right of screen says firewall is turned off. computer says it's on", "role": "customer" }, { "content": "@132897 windows firewall is off as normal.. windows defender is also off", "role": "customer" }, { "content": "@132897 the message on bottom right came from norton", "role": "customer" }, { "content": "@370516 Sorry for the trouble. Could you please share a screenshot of the same? We can look into it. -Steffi (cc: @132897)", "role": "agent" }, { "content": "@NortonSupport @132897 is windows defender supposed to switched off as well", "role": "customer" }, { "content": "@370516 We would suggest you have one antivirus protection on your device. so that it doesn't conflict each other. -Steffi (cc: @132897)", "role": "agent" }, { "content": "@NortonSupport @132897 not sure if you can see it clearly.. norton says it is currently on, windows wall and defender off", "role": "customer" }, { "content": "@NortonSupport @132897 https://t.co/GDONF9UyQl", "role": "customer" }, { "content": "@370516 Hi, Norton Firewall is enabled to secure your ports due to which Windows Firewall is turned off in order to avoid the conflicts. -Karthik", "role": "agent" }, { "content": "@370516 Hi, just a follow-up.Let us know if you need further assistance -Anirban", "role": "agent" }, { "content": "@NortonSupport it;s happened again 2 minutes ago.. https://t.co/kVzo9pdZ9q", "role": "customer" }, { "content": "@NortonSupport this time it's saying spyware switched off.. last time it said firewall been turned off", "role": "customer" }, { "content": "@NortonSupport spyware is on. windows firewall off, defender off.. norton on", "role": "customer" }, { "content": "@370516 Sorry about that! Please run live update in Norton Security until \"No updates\" and restart your computer.Let us know if that helps.-Charlie", "role": "agent" }, { "content": "@370516 Hi, we hope everything's fine. Please let us know if you still have any issues with Norton. -Steffi", "role": "agent" } ]