Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
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1
| Churn Category
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values | Churn Reason
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96
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22
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6.5k
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42
| Longitude
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-114.19
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1
| Monthly Charge
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119
| Multiple Lines
int64 0
1
| Number of Dependents
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8
| Number of Referrals
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11
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values | Online Backup
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| Paperless Billing
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105k
| Premium Tech Support
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1
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1
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int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
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49.8
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
23 | 73 | 16.77 | 0 | null | null | 55 | Midpines | 5,108 | Month-to-Month | United States | 0013-MHZWF | Stayed | 1 | 0 | Female | 1 | Cable | 37.581496, -119.972762 | 37.581496 | -119.972762 | 0 | 69.4 | 0 | 3 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 433 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 9 | 571.45 | 0 | 150.93 | 0 | 722.38 | 1 | 1 | 95345 |
60 | 18 | 45.25 | 0 | null | null | 51 | Sunnyvale | 4,219 | Two Year | United States | 0379-DJQHR | Stayed | 0 | 1 | Male | 1 | DSL | 37.421633, -122.009613 | 37.421633 | -122.009613 | 1 | 81.35 | 0 | 0 | 1 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 16,985 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 67 | 5,398.6 | 0 | 3,031.75 | 0 | 8,430.35 | 0 | 1 | 94089 |
23 | 27 | 33.93 | 0 | null | null | 43 | Clipper Mills | 4,995 | One Year | United States | 2284-VFLKH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 39.562239, -121.14836 | 39.562239 | -121.14836 | 1 | 99.25 | 0 | 0 | 4 | Offer B | 0 | 0 | 1 | 1 | Credit Card | 1 | 282 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 49 | 4,920.8 | 0 | 1,662.57 | 0 | 6,583.37 | 1 | 1 | 95930 |
25 | 48 | 24.01 | 0 | null | null | 53 | Stockton | 5,015 | Month-to-Month | United States | 7821-DPRQE | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.002125, -121.324979 | 38.002125 | -121.324979 | 1 | 107.7 | 1 | 0 | 2 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 49,965 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 68 | 7,320.9 | 0 | 1,632.68 | 0 | 8,953.58 | 1 | 1 | 95207 |
21 | 58 | 2.12 | 0 | null | null | 59 | Solana Beach | 4,792 | Two Year | United States | 9993-LHIEB | Stayed | 0 | 1 | Male | 1 | Cable | 33.001813, -117.263628 | 33.001813 | -117.263628 | 1 | 67.85 | 0 | 0 | 5 | Offer A | 0 | 1 | 0 | 1 | Credit Card | 1 | 12,173 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 67 | 4,627.65 | 0 | 142.04 | 0 | 4,769.69 | 1 | 1 | 92075 |
75 | 16 | 36.83 | 1 | Price | Price too high | 87 | Sacramento | 5,556 | Month-to-Month | United States | 8679-JOEVF | Churned | 0 | 0 | Female | 1 | DSL | 38.646096, -121.442433 | 38.646096 | -121.442433 | 0 | 59.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 34,894 | 1 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 1 | 16 | 1,023.9 | 0 | 589.28 | 0 | 1,613.18 | 0 | 1 | 95838 |
40 | 19 | 8 | 0 | null | null | 37 | Lookout | 4,113 | One Year | United States | 2703-AMTUL | Stayed | 1 | 0 | Male | 1 | Cable | 41.280478, -121.160249 | 41.280478 | -121.160249 | 1 | 53.65 | 0 | 1 | 2 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 386 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 36 | 1,939.35 | 0 | 288 | 0 | 2,227.35 | 0 | 1 | 96054 |
39 | 3 | 44.65 | 0 | null | null | 49 | Los Angeles | 4,729 | Month-to-Month | United States | 1702-CCFNJ | Stayed | 0 | 0 | Male | 1 | Cable | 34.102084, -118.451629 | 34.102084 | -118.451629 | 1 | 61.35 | 1 | 0 | 3 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 10,470 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 52 | 3,169.55 | 0 | 2,321.8 | 0 | 5,491.35 | 0 | 1 | 90077 |
29 | 71 | 27.34 | 0 | null | null | 53 | Helendale | 5,510 | Month-to-Month | United States | 8617-ENBDS | Joined | 0 | 1 | Male | 1 | Fiber Optic | 34.757783, -117.33997 | 34.757783 | -117.33997 | 0 | 73.6 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 4,948 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 3 | 232.5 | 10 | 82.02 | 0 | 324.52 | 1 | 0 | 92342 |
33 | 0 | 32.34 | 0 | null | null | 79 | Strathmore | 3,266 | Month-to-Month | United States | 6490-FGZAT | Stayed | 0 | 0 | Male | 0 | null | 36.141319, -119.129075 | 36.141319 | -119.129075 | 0 | 20.65 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 5,689 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 6 | 109.3 | 0 | 194.04 | 0 | 303.34 | 0 | 0 | 93267 |
30 | 85 | 31.27 | 1 | Competitor | Competitor had better devices | 76 | Tehachapi | 5,274 | Month-to-Month | United States | 2519-FAKOD | Churned | 0 | 1 | Male | 1 | Fiber Optic | 35.073777, -118.652112 | 35.073777 | -118.652112 | 0 | 99.25 | 1 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,805 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 38 | 3,777.15 | 0 | 1,188.26 | 0 | 4,965.41 | 0 | 1 | 93561 |
71 | 11 | 41.97 | 0 | null | null | 36 | Fresno | 5,711 | Two Year | United States | 0187-QSXOE | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 36.623632, -119.741322 | 36.623632 | -119.741322 | 1 | 89 | 0 | 0 | 8 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 21,010 | 0 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 1 | 7 | 605.45 | 0 | 293.79 | 0 | 899.24 | 0 | 1 | 93725 |
56 | 0 | 15.51 | 0 | null | null | 53 | Los Angeles | 2,019 | Two Year | United States | 7644-OMVMY | Stayed | 1 | 0 | Male | 0 | null | 34.089953, -118.294824 | 34.089953 | -118.294824 | 1 | 19.85 | 0 | 1 | 5 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 41,713 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 10 | 198.5 | 0 | 155.1 | 0 | 353.6 | 0 | 0 | 90029 |
22 | 48 | 0 | 0 | null | null | 41 | Ballico | 4,033 | Month-to-Month | United States | 9638-JIQYA | Joined | 0 | 0 | Male | 1 | DSL | 37.4695, -120.672724 | 37.4695 | -120.672724 | 0 | 24.9 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 809 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 49.7 | 10 | 0 | 0 | 59.7 | 1 | 0 | 95303 |
39 | 20 | 8.1 | 0 | null | null | 51 | Esparto | 4,843 | Month-to-Month | United States | 5022-JNQEQ | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 38.834469, -122.127193 | 38.834469 | -122.127193 | 1 | 75.85 | 0 | 1 | 10 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,756 | 1 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 9 | 647.5 | 0 | 72.9 | 0 | 720.4 | 0 | 1 | 95627 |
26 | 82 | 2.02 | 1 | Competitor | Competitor offered more data | 75 | Armona | 3,573 | Month-to-Month | United States | 0195-IESCP | Churned | 0 | 0 | Male | 1 | Fiber Optic | 36.315979, -119.710852 | 36.315979 | -119.710852 | 1 | 85.25 | 1 | 0 | 1 | Offer D | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,872 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 10 | 855.3 | 100 | 20.2 | 0 | 975.5 | 1 | 0 | 93202 |
21 | 52 | 33.25 | 1 | Other | Moved | 76 | South Dos Palos | 4,111 | One Year | United States | 3104-OWCGK | Churned | 0 | 1 | Male | 1 | Fiber Optic | 36.959731, -120.653519 | 36.959731 | -120.653519 | 1 | 90.95 | 0 | 0 | 1 | Offer B | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 343 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 1 | 1 | 60 | 5,453.4 | 0 | 1,995 | 0 | 7,448.4 | 1 | 1 | 93665 |
75 | 24 | 0 | 0 | null | null | 47 | Weldon | 3,162 | Two Year | United States | 9796-MVYXX | Stayed | 0 | 1 | Female | 1 | DSL | 35.55647, -118.244914 | 35.55647 | -118.244914 | 0 | 39.7 | 0 | 0 | 0 | Offer D | 0 | 1 | 0 | 0 | Credit Card | 0 | 1,935 | 1 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 14 | 692.35 | 0 | 0 | 0 | 692.35 | 0 | 1 | 93283 |
46 | 27 | 0 | 0 | null | null | 37 | Rocklin | 5,119 | Two Year | United States | 3911-RSNHI | Stayed | 0 | 1 | Female | 1 | DSL | 38.823278, -121.281856 | 38.823278 | -121.281856 | 1 | 61.4 | 0 | 0 | 2 | Offer A | 1 | 0 | 1 | 1 | Credit Card | 0 | 15,494 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 71 | 4,310.35 | 0 | 0 | 0 | 4,310.35 | 0 | 1 | 95765 |
23 | 73 | 25.46 | 0 | null | null | 68 | Bieber | 5,027 | One Year | United States | 4753-PADAS | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 41.083464, -121.107929 | 41.083464 | -121.107929 | 1 | 105.7 | 1 | 0 | 2 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 595 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 67 | 6,816.95 | 0 | 1,705.82 | 0 | 8,522.77 | 1 | 1 | 96009 |
61 | 7 | 0 | 0 | null | null | 24 | Pacoima | 5,473 | Month-to-Month | United States | 1335-NTIUC | Stayed | 0 | 0 | Male | 1 | DSL | 34.255442, -118.421314 | 34.255442 | -118.421314 | 0 | 24.95 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 97,318 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 9 | 190.25 | 0 | 0 | 0 | 190.25 | 0 | 1 | 91331 |
57 | 11 | 5.76 | 1 | Dissatisfaction | Product dissatisfaction | 90 | Lotus | 4,982 | Two Year | United States | 7317-GGVPB | Churned | 0 | 1 | Male | 1 | Fiber Optic | 38.815515, -120.916997 | 38.815515 | -120.916997 | 1 | 108.6 | 1 | 0 | 1 | Offer A | 1 | 0 | 1 | 1 | Credit Card | 1 | 485 | 1 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 71 | 7,690.9 | 20 | 408.96 | 0 | 8,119.86 | 0 | 0 | 95651 |
62 | 75 | 17.29 | 0 | null | null | 64 | Samoa | 5,434 | One Year | United States | 0327-WFZSY | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 40.809636, -124.189977 | 40.809636 | -124.189977 | 1 | 100 | 1 | 3 | 9 | Offer C | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 395 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 39 | 3,835.55 | 0 | 674.31 | 0 | 4,509.86 | 0 | 1 | 95564 |
50 | 0 | 14.91 | 0 | null | null | 20 | Capitola | 3,398 | Two Year | United States | 0301-KOBTQ | Stayed | 0 | 0 | Male | 0 | null | 36.977025, -121.952864 | 36.977025 | -121.952864 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 9,673 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 32 | 614.45 | 0 | 477.12 | 9.73 | 1,081.84 | 0 | 0 | 95010 |
41 | 30 | 49.35 | 0 | null | null | 20 | Los Angeles | 5,709 | Two Year | United States | 0727-BNRLG | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.037251, -118.423573 | 34.037251 | -118.423573 | 0 | 97.65 | 1 | 0 | 0 | Offer A | 1 | 0 | 1 | 0 | Credit Card | 1 | 24,505 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 69 | 6,743.55 | 0 | 3,405.15 | 0 | 10,148.7 | 0 | 1 | 90064 |
49 | 0 | 45.75 | 0 | null | null | 61 | San Jose | 5,940 | Two Year | United States | 4825-FUREZ | Stayed | 0 | 0 | Male | 0 | null | 37.339533, -121.777179 | 37.339533 | -121.777179 | 1 | 20.25 | 0 | 0 | 10 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 44,103 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 42 | 835.5 | 0 | 1,921.5 | 0 | 2,757 | 0 | 0 | 95148 |
45 | 13 | 21.58 | 0 | null | null | 46 | Fresno | 6,177 | Two Year | United States | 2649-HWLYB | Stayed | 0 | 1 | Male | 1 | DSL | 36.751489, -119.68072 | 36.751489 | -119.68072 | 1 | 76.15 | 1 | 0 | 2 | Offer B | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 54,701 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 65 | 4,929.55 | 0 | 1,402.7 | 0 | 6,332.25 | 0 | 1 | 93727 |
51 | 30 | 14.63 | 0 | null | null | 26 | Ventura | 4,511 | Two Year | United States | 7176-WRTNX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.278697, -119.167798 | 34.278697 | -119.167798 | 0 | 114.95 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 27,381 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 70 | 7,711.25 | 0 | 1,024.1 | 0 | 8,735.35 | 0 | 1 | 93004 |
48 | 0 | 49.58 | 0 | null | null | 20 | Los Angeles | 6,061 | One Year | United States | 0048-PIHNL | Stayed | 0 | 0 | Female | 0 | null | 34.001617, -118.222274 | 34.001617 | -118.222274 | 1 | 20.45 | 0 | 0 | 5 | Offer B | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 3,642 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 49 | 900.9 | 0 | 2,429.42 | 0 | 3,330.32 | 0 | 0 | 90058 |
57 | 19 | 11.54 | 1 | Competitor | Competitor had better devices | 84 | Julian | 5,124 | Month-to-Month | United States | 7693-LCKZL | Churned | 1 | 0 | Male | 1 | Fiber Optic | 32.980678, -116.262854 | 32.980678 | -116.262854 | 1 | 80.15 | 1 | 1 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 3,577 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 5 | 385 | 0 | 57.7 | 0 | 442.7 | 0 | 1 | 92036 |
55 | 0 | 3.07 | 0 | null | null | 60 | Glendale | 3,274 | Month-to-Month | United States | 1760-CAZHT | Stayed | 1 | 0 | Male | 0 | null | 34.167926, -118.267539 | 34.167926 | -118.267539 | 0 | 20.8 | 0 | 3 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 21,990 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 25 | 460.2 | 0 | 76.75 | 21.81 | 515.14 | 0 | 0 | 91202 |
75 | 11 | 41.9 | 1 | Dissatisfaction | Product dissatisfaction | 91 | San Francisco | 3,501 | Month-to-Month | United States | 7074-IEVOJ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.820894, -122.369725 | 37.820894 | -122.369725 | 0 | 79.4 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,458 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 3 | 205.05 | 0 | 125.7 | 0 | 330.75 | 0 | 1 | 94130 |
29 | 0 | 17.88 | 0 | null | null | 39 | Oregon House | 5,247 | One Year | United States | 4893-GYUJU | Stayed | 0 | 0 | Female | 0 | null | 39.342587, -121.249833 | 39.342587 | -121.249833 | 0 | 19.35 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 1,519 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 50 | 1,033 | 0 | 894 | 29.5 | 1,897.5 | 1 | 0 | 95962 |
36 | 25 | 23.24 | 1 | Competitor | Competitor had better devices | 96 | Rancho Cucamonga | 4,793 | Month-to-Month | United States | 2685-SREOM | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.10097, -117.57882 | 34.10097 | -117.57882 | 1 | 89.1 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 51,970 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 0 | 25 | 2,368.4 | 0 | 581 | 0 | 2,949.4 | 0 | 1 | 91730 |
26 | 30 | 45.93 | 0 | null | null | 26 | Pacifica | 4,495 | Two Year | United States | 9958-MEKUC | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 37.573633, -122.455167 | 37.573633 | -122.455167 | 1 | 103.95 | 1 | 2 | 1 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 38,885 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 72 | 7,517.7 | 0 | 3,306.96 | 0 | 10,824.66 | 1 | 1 | 94044 |
38 | 23 | 49.04 | 0 | null | null | 45 | San Mateo | 4,292 | Month-to-Month | United States | 2709-UQGNP | Stayed | 0 | 0 | Male | 1 | Cable | 37.590421, -122.306467 | 37.590421 | -122.306467 | 0 | 51.65 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 32,488 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 10 | 524.5 | 0 | 490.4 | 0 | 1,014.9 | 0 | 1 | 94401 |
62 | 0 | 23.17 | 0 | null | null | 68 | Oakland | 5,878 | Two Year | United States | 2675-IJRGJ | Stayed | 0 | 0 | Male | 0 | null | 37.750553, -122.197175 | 37.750553 | -122.197175 | 0 | 19.65 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 30,751 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 53 | 978 | 0 | 1,228.01 | 0 | 2,206.01 | 0 | 0 | 94621 |
64 | 5 | 36.17 | 1 | Competitor | Competitor made better offer | 96 | La Mesa | 4,696 | Month-to-Month | United States | 3208-YPIOE | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.782501, -117.01611 | 32.782501 | -117.01611 | 0 | 75.25 | 1 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 24,005 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 39 | 3,017.65 | 0 | 1,410.63 | 0 | 4,428.28 | 0 | 1 | 91942 |
43 | 4 | 5.79 | 0 | null | null | 25 | Macdoel | 3,771 | Month-to-Month | United States | 5402-HTOTQ | Stayed | 0 | 0 | Male | 1 | DSL | 41.769709, -121.92063 | 41.769709 | -121.92063 | 0 | 55.3 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 816 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 16 | 875.35 | 0 | 92.64 | 0 | 967.99 | 0 | 1 | 96058 |
29 | 53 | 31.88 | 0 | null | null | 53 | Wasco | 2,333 | Month-to-Month | United States | 7502-BNYGS | Stayed | 0 | 0 | Female | 1 | DSL | 35.652242, -119.4464 | 35.652242 | -119.4464 | 1 | 69.1 | 0 | 0 | 7 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 22,760 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 46 | 3,168 | 0 | 1,466.48 | 0 | 4,634.48 | 1 | 1 | 93280 |
23 | 0 | 4.92 | 0 | null | null | 23 | Orleans | 5,355 | Month-to-Month | United States | 9426-SXNHE | Joined | 0 | 0 | Female | 0 | null | 41.269521, -123.546958 | 41.269521 | -123.546958 | 0 | 18.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 574 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 2 | 53.15 | 0 | 9.84 | 0 | 62.99 | 1 | 0 | 95556 |
19 | 0 | 1.57 | 0 | null | null | 42 | Elk Creek | 4,050 | Month-to-Month | United States | 3195-TQDZX | Joined | 0 | 0 | Male | 0 | null | 39.53222, -122.594879 | 39.53222 | -122.594879 | 0 | 20.25 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 587 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 3 | 61.45 | 0 | 4.71 | 0 | 66.16 | 1 | 0 | 95939 |
66 | 25 | 39.77 | 0 | null | null | 51 | Sacramento | 2,003 | Two Year | United States | 6860-YRJZP | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.53508, -121.444144 | 38.53508 | -121.444144 | 0 | 74.05 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 37,031 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 9 | 678.45 | 0 | 357.93 | 0 | 1,036.38 | 0 | 1 | 95820 |
40 | 24 | 13.58 | 1 | Dissatisfaction | Service dissatisfaction | 65 | Los Angeles | 5,020 | Month-to-Month | United States | 3891-PUQOD | Churned | 1 | 1 | Female | 1 | DSL | 34.044271, -118.185237 | 34.044271 | -118.185237 | 0 | 59.2 | 0 | 3 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 55,668 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 1 | 59.2 | 0 | 13.58 | 0 | 72.78 | 0 | 1 | 90063 |
57 | 19 | 18.84 | 1 | Attitude | Attitude of support person | 89 | Carmel By The Sea | 4,207 | Month-to-Month | United States | 3422-LYEPQ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 36.554618, -121.922239 | 36.554618 | -121.922239 | 1 | 71 | 0 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,966 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 1 | 71 | 0 | 18.84 | 0 | 89.84 | 0 | 1 | 93921 |
55 | 4 | 5.27 | 1 | Competitor | Competitor offered more data | 68 | Palermo | 2,241 | Month-to-Month | United States | 8393-DLHGA | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.435756, -121.552071 | 39.435756 | -121.552071 | 0 | 95.9 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,254 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 25 | 2,448.75 | 0 | 131.75 | 0 | 2,580.5 | 0 | 1 | 95968 |
79 | 25 | 1.06 | 0 | null | null | 26 | La Jolla | 3,754 | One Year | United States | 2739-CACDQ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 32.853743, -117.25034 | 32.853743 | -117.25034 | 0 | 82.65 | 1 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 42,617 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 17 | 1,470.05 | 0 | 18.02 | 0 | 1,488.07 | 0 | 1 | 92037 |
54 | 57 | 27.93 | 0 | null | null | 22 | Cathedral City | 4,975 | Two Year | United States | 1172-VIYBP | Stayed | 1 | 0 | Male | 1 | DSL | 33.829583, -116.474131 | 33.829583 | -116.474131 | 1 | 69.7 | 1 | 3 | 9 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 43,141 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 53 | 3,686.05 | 0 | 1,480.29 | 0 | 5,166.34 | 0 | 1 | 92234 |
51 | 28 | 45.66 | 1 | Competitor | Competitor offered higher download speeds | 84 | Fremont | 5,367 | Month-to-Month | United States | 5875-YPQFJ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.555473, -122.080312 | 37.555473 | -122.080312 | 0 | 69.9 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 33,883 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 69.9 | 0 | 45.66 | 0 | 115.56 | 0 | 1 | 94555 |
64 | 13 | 21.65 | 1 | Dissatisfaction | Limited range of services | 75 | Calimesa | 5,644 | Month-to-Month | United States | 4806-HIPDW | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.982787, -117.057627 | 33.982787 | -117.057627 | 1 | 68.95 | 0 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 7,334 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 1 | 68.95 | 0 | 21.65 | 0 | 90.6 | 0 | 1 | 92320 |
60 | 13 | 10.13 | 0 | null | null | 34 | Cazadero | 4,534 | Two Year | United States | 6766-HFKLA | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.578807, -123.19338 | 38.578807 | -123.19338 | 1 | 103.2 | 1 | 0 | 10 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 1,575 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 56 | 5,744.35 | 0 | 567.28 | 0 | 6,311.63 | 0 | 1 | 95421 |
48 | 8 | 7.96 | 0 | null | null | 58 | Los Angeles | 4,529 | One Year | United States | 6388-TABGU | Stayed | 0 | 0 | Male | 1 | DSL | 34.00709, -118.258681 | 34.00709 | -118.258681 | 0 | 56.15 | 0 | 0 | 0 | Offer B | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 101,215 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 62 | 3,487.95 | 0 | 493.52 | 0 | 3,981.47 | 0 | 1 | 90011 |
62 | 0 | 5.57 | 1 | Price | Long distance charges | 79 | Atherton | 3,779 | One Year | United States | 0203-HHYIJ | Churned | 0 | 0 | Male | 0 | null | 37.454924, -122.203168 | 37.454924 | -122.203168 | 0 | 25.3 | 1 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 6,876 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 25 | 676.35 | 0 | 139.25 | 0 | 815.6 | 0 | 0 | 94027 |
25 | 0 | 19.23 | 0 | null | null | 70 | North Palm Springs | 4,725 | Two Year | United States | 4807-IZYOZ | Stayed | 0 | 0 | Female | 0 | null | 33.906496, -116.569499 | 33.906496 | -116.569499 | 0 | 20.65 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 732 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 51 | 1,020.75 | 0 | 980.73 | 19.32 | 1,982.16 | 1 | 0 | 92258 |
46 | 21 | 19.1 | 0 | null | null | 43 | Wishon | 6,325 | One Year | United States | 3487-EARAT | Stayed | 0 | 1 | Female | 1 | DSL | 37.287758, -119.548156 | 37.287758 | -119.548156 | 1 | 74.1 | 0 | 0 | 7 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 327 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 70 | 5,222.3 | 0 | 1,337 | 0 | 6,559.3 | 0 | 1 | 93669 |
22 | 52 | 40.03 | 0 | null | null | 52 | Morro Bay | 2,789 | Month-to-Month | United States | 4256-ZWTZI | Stayed | 1 | 0 | Female | 1 | DSL | 35.369553, -120.763864 | 35.369553 | -120.763864 | 0 | 51 | 0 | 1 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 10,909 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 5 | 286.8 | 0 | 200.15 | 0 | 486.95 | 1 | 0 | 93442 |
61 | 28 | 6.34 | 0 | null | null | 59 | Irvine | 4,697 | Month-to-Month | United States | 6844-DZKRF | Joined | 0 | 0 | Male | 1 | Cable | 33.688546, -117.788091 | 33.688546 | -117.788091 | 0 | 50.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 27,369 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 2 | 109.25 | 10 | 12.68 | 0 | 131.93 | 0 | 0 | 92604 |
51 | 26 | 26.15 | 0 | null | null | 75 | San Francisco | 4,138 | Month-to-Month | United States | 9214-EKVXR | Joined | 0 | 0 | Female | 1 | DSL | 37.750021, -122.415201 | 37.750021 | -122.415201 | 0 | 44 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 74,641 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 44 | 0 | 26.15 | 0 | 70.15 | 0 | 1 | 94110 |
70 | 7 | 0 | 0 | null | null | 78 | Cambria | 4,049 | Two Year | United States | 4334-HOWRP | Stayed | 0 | 1 | Male | 1 | DSL | 35.591387, -121.032256 | 35.591387 | -121.032256 | 1 | 64.95 | 0 | 0 | 1 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 0 | 6,526 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 72 | 4,546 | 30 | 0 | 0 | 4,576 | 0 | 0 | 93428 |
68 | 26 | 3.19 | 0 | null | null | 74 | Williams | 5,116 | Two Year | United States | 7905-NJMXS | Stayed | 0 | 0 | Male | 1 | Cable | 39.117537, -122.284654 | 39.117537 | -122.284654 | 1 | 64.2 | 1 | 0 | 2 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 4,579 | 1 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 7 | 475 | 0 | 22.33 | 0 | 497.33 | 0 | 1 | 95987 |
35 | 30 | 37.55 | 0 | null | null | 57 | Claremont | 5,043 | One Year | United States | 0303-UNCIP | Stayed | 0 | 1 | Male | 1 | DSL | 34.127621, -117.717863 | 34.127621 | -117.717863 | 0 | 65 | 1 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Mailed Check | 1 | 34,716 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 41 | 2,531.8 | 140 | 1,539.55 | 0 | 4,211.35 | 0 | 0 | 91711 |
80 | 4 | 31.11 | 0 | null | null | 21 | Big Pine | 4,993 | Two Year | United States | 2675-DHUTR | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.245505, -118.062943 | 37.245505 | -118.062943 | 1 | 98.9 | 1 | 0 | 8 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,826 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 58 | 5,780.7 | 0 | 1,804.38 | 0 | 7,585.08 | 0 | 1 | 93513 |
76 | 20 | 12.96 | 1 | Other | Poor expertise of online support | 90 | Clipper Mills | 4,486 | Month-to-Month | United States | 5649-ANRML | Churned | 0 | 1 | Male | 1 | Fiber Optic | 39.562239, -121.14836 | 39.562239 | -121.14836 | 0 | 95.1 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Credit Card | 1 | 282 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 2 | 180.25 | 0 | 25.92 | 0 | 206.17 | 0 | 1 | 95930 |
26 | 47 | 34.69 | 0 | null | null | 51 | Pleasant Hill | 2,401 | Month-to-Month | United States | 8388-FYNPZ | Stayed | 0 | 1 | Male | 1 | DSL | 37.95338, -122.076886 | 37.95338 | -122.076886 | 0 | 56.75 | 0 | 0 | 0 | Offer E | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 32,685 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 4 | 245.15 | 0 | 138.76 | 0 | 383.91 | 1 | 1 | 94523 |
61 | 4 | 0 | 0 | null | null | 54 | Monterey | 4,987 | Two Year | United States | 0979-MOZQI | Stayed | 0 | 0 | Male | 1 | Cable | 36.362741, -121.869685 | 36.362741 | -121.869685 | 1 | 39 | 0 | 0 | 6 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 0 | 32,857 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 62 | 2,337.45 | 0 | 0 | 0 | 2,337.45 | 0 | 1 | 93940 |
19 | 51 | 45.72 | 0 | null | null | 69 | San Jose | 3,843 | Month-to-Month | United States | 5951-AOFIH | Stayed | 0 | 1 | Male | 1 | Cable | 37.32886, -121.834567 | 37.32886 | -121.834567 | 0 | 66.4 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 59,841 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 1 | 1 | 33 | 2,245.4 | 0 | 1,508.76 | 0 | 3,754.16 | 1 | 0 | 95122 |
30 | 53 | 20.5 | 0 | null | null | 29 | Hamilton City | 4,765 | One Year | United States | 0872-CASZJ | Stayed | 0 | 0 | Male | 1 | Cable | 39.732767, -122.042298 | 39.732767 | -122.042298 | 1 | 69.1 | 1 | 0 | 1 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 1,931 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 59 | 4,096.9 | 0 | 1,209.5 | 0 | 5,306.4 | 0 | 1 | 95951 |
22 | 73 | 41.61 | 1 | Competitor | Competitor had better devices | 76 | Templeton | 4,461 | One Year | United States | 5136-KCKGI | Churned | 0 | 1 | Female | 1 | Fiber Optic | 35.536115, -120.739231 | 35.536115 | -120.739231 | 1 | 103.7 | 1 | 0 | 1 | Offer C | 0 | 1 | 1 | 1 | Mailed Check | 1 | 7,918 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 33 | 3,467 | 0 | 1,373.13 | 0 | 4,840.13 | 1 | 1 | 93465 |
39 | 6 | 5.51 | 0 | null | null | 52 | Monte Rio | 6,286 | Two Year | United States | 9435-JMLSX | Stayed | 0 | 1 | Male | 1 | Cable | 38.471049, -123.015549 | 38.471049 | -123.015549 | 1 | 86.1 | 0 | 0 | 7 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,537 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 71 | 6,045.9 | 0 | 391.21 | 0 | 6,437.11 | 0 | 1 | 95462 |
65 | 0 | 34.39 | 0 | null | null | 21 | Woodlake | 4,327 | One Year | United States | 2682-KEVRP | Stayed | 0 | 0 | Female | 0 | null | 36.464635, -119.094348 | 36.464635 | -119.094348 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 8,870 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 22 | 417 | 0 | 756.58 | 0 | 1,173.58 | 0 | 0 | 93286 |
27 | 46 | 21.07 | 0 | null | null | 68 | Rancho Cucamonga | 5,561 | One Year | United States | 4075-JFPGR | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.10097, -117.57882 | 34.10097 | -117.57882 | 1 | 93.5 | 0 | 0 | 2 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 51,970 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 51 | 4,619.55 | 0 | 1,074.57 | 0 | 5,694.12 | 1 | 1 | 91730 |
61 | 11 | 0 | 0 | null | null | 37 | Atwater | 5,990 | Month-to-Month | United States | 3896-RCYYE | Stayed | 0 | 1 | Female | 1 | DSL | 37.321233, -120.656354 | 37.321233 | -120.656354 | 0 | 53.4 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 27,808 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 67 | 3,579.15 | 0 | 0 | 0 | 3,579.15 | 0 | 1 | 95301 |
33 | 0 | 10.54 | 0 | null | null | 41 | Loma Mar | 5,322 | One Year | United States | 2862-JVEOY | Stayed | 0 | 0 | Male | 0 | null | 37.266388, -122.26308 | 37.266388 | -122.26308 | 0 | 19.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 148 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 6 | 124.4 | 0 | 63.24 | 0 | 187.64 | 0 | 0 | 94021 |
42 | 25 | 35.97 | 1 | Competitor | Competitor had better devices | 91 | Corona | 4,804 | Month-to-Month | United States | 8938-UMKPI | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.819385, -117.600213 | 33.819385 | -117.600213 | 0 | 106.4 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 60,294 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 47 | 5,127.95 | 0 | 1,690.59 | 0 | 6,818.54 | 0 | 0 | 92882 |
70 | 10 | 45.13 | 0 | null | null | 35 | Porterville | 3,199 | Two Year | United States | 4238-JSSWH | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.008958, -118.891593 | 36.008958 | -118.891593 | 1 | 102.05 | 1 | 0 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 65,566 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 1 | 35 | 3,452.55 | 0 | 1,579.55 | 0 | 5,032.1 | 0 | 1 | 93257 |
25 | 0 | 37.85 | 1 | Price | Price too high | 78 | Crescent Mills | 4,166 | One Year | United States | 6532-YLWSI | Churned | 0 | 0 | Female | 0 | null | 40.080342, -120.957805 | 40.080342 | -120.957805 | 1 | 20.8 | 0 | 0 | 1 | Offer B | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 178 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 53 | 1,021.8 | 0 | 2,006.05 | 0 | 3,027.85 | 1 | 0 | 95934 |
37 | 0 | 38.73 | 0 | null | null | 60 | Los Angeles | 6,271 | Two Year | United States | 4990-ALDGW | Stayed | 0 | 0 | Male | 0 | null | 34.050198, -118.210946 | 34.050198 | -118.210946 | 0 | 20.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 49,431 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 57 | 1,118.8 | 0 | 2,207.61 | 0 | 3,326.41 | 0 | 0 | 90033 |
61 | 30 | 43.01 | 0 | null | null | 59 | Coronado | 4,605 | One Year | United States | 1448-CYWKC | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 32.68674, -117.186612 | 32.68674 | -117.186612 | 1 | 105.2 | 1 | 3 | 2 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 24,093 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 58 | 6,225.4 | 0 | 2,494.58 | 34.83 | 8,685.15 | 0 | 1 | 92118 |
24 | 59 | 5.3 | 0 | null | null | 24 | West Covina | 5,310 | Month-to-Month | United States | 9577-WJVCQ | Stayed | 0 | 0 | Female | 1 | DSL | 34.066964, -117.937007 | 34.066964 | -117.937007 | 0 | 54.45 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 | Mailed Check | 1 | 44,099 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 68 | 3,687.75 | 0 | 360.4 | 0 | 4,048.15 | 1 | 1 | 91790 |
42 | 3 | 32.02 | 0 | null | null | 43 | Pasadena | 4,454 | Month-to-Month | United States | 5423-BHIXO | Stayed | 0 | 0 | Female | 1 | DSL | 34.167465, -118.165327 | 34.167465 | -118.165327 | 0 | 54.2 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 27,891 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 32 | 1,739.6 | 0 | 1,024.64 | 0 | 2,764.24 | 0 | 1 | 91103 |
26 | 76 | 9.5 | 0 | null | null | 39 | San Pedro | 4,644 | Two Year | United States | 5377-NDTOU | Stayed | 0 | 1 | Female | 1 | Cable | 33.744119, -118.31448 | 33.744119 | -118.31448 | 1 | 91.05 | 1 | 0 | 3 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 21,279 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 6,293.75 | 0 | 674.5 | 0 | 6,968.25 | 1 | 1 | 90732 |
40 | 16 | 0 | 1 | Attitude | Attitude of support person | 78 | San Diego | 5,578 | Month-to-Month | United States | 0420-BWTPW | Churned | 0 | 0 | Male | 1 | DSL | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 25.5 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 0 | 51,213 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 8 | 215.2 | 0 | 0 | 0 | 215.2 | 0 | 1 | 92117 |
47 | 16 | 38.92 | 0 | null | null | 49 | Scotts Valley | 5,629 | One Year | United States | 0197-PNKNK | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 37.070177, -122.010077 | 37.070177 | -122.010077 | 1 | 84.45 | 1 | 1 | 7 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 14,574 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 69 | 5,848.6 | 40 | 2,685.48 | 0 | 8,574.08 | 0 | 0 | 95066 |
64 | 22 | 39.74 | 1 | Competitor | Competitor had better devices | 91 | Turlock | 4,664 | Month-to-Month | United States | 9647-ERGBE | Churned | 0 | 1 | Female | 1 | Fiber Optic | 37.474396, -120.875917 | 37.474396 | -120.875917 | 1 | 100.05 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 40,545 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 30 | 3,046.15 | 0 | 1,192.2 | 0 | 4,238.35 | 0 | 1 | 95380 |
38 | 12 | 18.97 | 0 | null | null | 46 | Santa Clara | 3,598 | Month-to-Month | United States | 6921-OZMFH | Stayed | 1 | 0 | Male | 1 | Cable | 37.348129, -121.98469 | 37.348129 | -121.98469 | 1 | 55.7 | 1 | 1 | 3 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 52,986 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 5 | 259.4 | 0 | 94.85 | 0 | 354.25 | 0 | 1 | 95051 |
51 | 20 | 17.17 | 1 | Dissatisfaction | Product dissatisfaction | 91 | Los Molinos | 5,563 | One Year | United States | 1444-VVSGW | Churned | 0 | 1 | Male | 1 | Fiber Optic | 40.059385, -122.091481 | 40.059385 | -122.091481 | 1 | 115.65 | 1 | 0 | 1 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 3,756 | 1 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 70 | 7,968.85 | 10 | 1,201.9 | 0 | 9,180.75 | 0 | 0 | 96055 |
44 | 19 | 0 | 0 | null | null | 42 | Murrieta | 5,646 | One Year | United States | 6174-NRBTZ | Stayed | 0 | 0 | Male | 1 | Cable | 33.581045, -117.14719 | 33.581045 | -117.14719 | 0 | 30.75 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 0 | 18,311 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 46 | 1,489.3 | 0 | 0 | 0 | 1,489.3 | 0 | 1 | 92563 |
61 | 24 | 32.59 | 0 | null | null | 59 | Richmond | 5,671 | Two Year | United States | 6445-TNRXS | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 37.941456, -122.320968 | 37.941456 | -122.320968 | 1 | 114.7 | 1 | 1 | 5 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 13,984 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 68 | 7,849.85 | 0 | 2,216.12 | 0 | 10,065.97 | 0 | 1 | 94805 |
59 | 4 | 43.01 | 1 | Competitor | Competitor made better offer | 73 | Trinity Center | 2,313 | One Year | United States | 6635-MYYYZ | Churned | 0 | 1 | Female | 1 | Cable | 41.081847, -122.700545 | 41.081847 | -122.700545 | 0 | 85.35 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 734 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 30 | 2,530.4 | 20 | 1,290.3 | 0 | 3,840.7 | 0 | 0 | 96091 |
55 | 0 | 13.27 | 1 | Price | Long distance charges | 92 | San Diego | 4,325 | Month-to-Month | United States | 8305-VHZBZ | Churned | 0 | 0 | Male | 0 | null | 32.578103, -117.012975 | 32.578103 | -117.012975 | 0 | 20.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 68,776 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 20.2 | 0 | 13.27 | 0 | 33.47 | 0 | 0 | 92154 |
29 | 0 | 24.17 | 0 | null | null | 57 | Arbuckle | 5,625 | Two Year | United States | 9814-AOUDH | Stayed | 0 | 0 | Male | 0 | null | 38.982373, -122.047751 | 38.982373 | -122.047751 | 0 | 19.5 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Credit Card | 1 | 4,796 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 53 | 1,050.5 | 0 | 1,281.01 | 0 | 2,331.51 | 1 | 0 | 95912 |
22 | 42 | 15.77 | 0 | null | null | 32 | Long Beach | 4,838 | Month-to-Month | United States | 2178-PMGCJ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.752524, -118.210737 | 33.752524 | -118.210737 | 0 | 69.7 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 38,427 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 22 | 1,490.4 | 0 | 346.94 | 0 | 1,837.34 | 1 | 1 | 90802 |
42 | 0 | 20.11 | 0 | null | null | 33 | Pebble Beach | 3,107 | Month-to-Month | United States | 1905-OEILC | Joined | 0 | 0 | Female | 0 | null | 36.587497, -121.944815 | 36.587497 | -121.944815 | 0 | 19.5 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 4,602 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 19.5 | 0 | 20.11 | 0 | 39.61 | 0 | 0 | 93953 |
61 | 0 | 14.37 | 0 | null | null | 42 | Santa Cruz | 4,577 | Month-to-Month | United States | 1850-AKQEP | Stayed | 1 | 0 | Male | 0 | null | 37.007882, -122.065975 | 37.007882 | -122.065975 | 0 | 20.35 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 4,563 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 8 | 178.7 | 0 | 114.96 | 0 | 293.66 | 0 | 0 | 95064 |
33 | 0 | 34.8 | 0 | null | null | 67 | Freedom | 5,252 | Month-to-Month | United States | 3363-EWLGO | Stayed | 0 | 0 | Female | 0 | null | 36.936228, -121.785559 | 36.936228 | -121.785559 | 0 | 19.95 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 4,753 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 5 | 109.6 | 0 | 174 | 0 | 283.6 | 0 | 0 | 95019 |
56 | 57 | 0 | 1 | Competitor | Competitor had better devices | 96 | San Jose | 3,001 | Month-to-Month | United States | 4729-XKASR | Churned | 1 | 0 | Male | 1 | DSL | 37.238758, -121.828375 | 37.238758 | -121.828375 | 0 | 24.75 | 0 | 3 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 59,632 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 24.75 | 0 | 0 | 0 | 24.75 | 0 | 1 | 95123 |
61 | 0 | 25.21 | 0 | null | null | 62 | Los Angeles | 5,408 | Two Year | United States | 3957-SQXML | Stayed | 0 | 0 | Female | 0 | null | 34.137411, -118.328915 | 34.137411 | -118.328915 | 1 | 24.95 | 1 | 0 | 10 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 21,728 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 34 | 894.3 | 0 | 857.14 | 0 | 1,751.44 | 0 | 0 | 90068 |
41 | 23 | 34.04 | 1 | Competitor | Competitor made better offer | 71 | Bass Lake | 4,138 | Month-to-Month | United States | 4678-DVQEO | Churned | 0 | 0 | Female | 1 | DSL | 37.458367, -119.345011 | 37.458367 | -119.345011 | 0 | 52.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 613 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 52.2 | 0 | 34.04 | 0 | 86.24 | 0 | 1 | 93604 |
28 | 0 | 14.93 | 0 | null | null | 79 | Fremont | 5,431 | Two Year | United States | 9135-HSWOC | Stayed | 1 | 0 | Male | 0 | null | 37.555473, -122.080312 | 37.555473 | -122.080312 | 1 | 19.7 | 0 | 1 | 3 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 33,883 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 64 | 1,274.05 | 0 | 955.52 | 0 | 2,229.57 | 1 | 0 | 94555 |
64 | 2 | 10.26 | 0 | null | null | 69 | San Diego | 5,584 | Two Year | United States | 5229-DTFYB | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 32.805518, -117.169052 | 32.805518 | -117.169052 | 0 | 98.8 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 46,828 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 41 | 3,959.15 | 0 | 420.66 | 27.09 | 4,352.72 | 0 | 1 | 92111 |