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WEBVTT

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Hello, sir. Good afternoon. This is your KYC process. I’ll be verifying some details of yours. Please answer them, OK? Your other address pin code is?

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Hello, sir. OK. Your place of birth? OK, thank you. I'll be capturing your user face now. Just stay still. OK, fine. On your screen, there will be a little camera icon.

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You can switch to the back camera and show me your PAN card. OK, can you repeat your PAN card name as per your PAN name?

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Okay. (Repeated phrases)

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Your name as per the PAN card. OK, sir. Now, do you have a blank page and pen with you? I need a signature of yours.

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Try once again. Yeah, yeah, that’s fine. Just a minute. OK, it’s done. All the verification is complete, sir. We’ll let you know once it’s done.

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OK, sir. Thank you. Have a nice day. No, I’ll describe it all. Thank you.

WEBVTT

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A call came from the chatbox. There's no relation. The previous one isn't working. I'm trying to contact you. I'll be bold... bold... bold... bold... bold... bold...

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Now, now, now, now, now, now, now, now, now, now, now...

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The voice is not coming.

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It becomes very low. Tell me, tell me.

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Sorry, the website... yeah, the camera is not switching. I think there's some issue.

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Left. OK. Anything else?

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I'll disconnect the call, or will you disconnect it? OK.

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(Unintelligible sound)

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Welcome, Fatima. This is Vivek Shahid from RBL Bank. I am here with your KYC. Ma'am, can you please tell me your occupation? Your Aadhar PIN code?

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Your place of birth? Okay. I am going to capture your face. Can you please hold still in front of the camera? Yes, sir. Okay. Can you please show your PAN card?

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Okay, thank you very much. Can you please tell me your PAN number? Okay, your name as per your PAN card? And your father's name? Okay, can you please show your signature on a blank paper?

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Thank you very much. Just hold on. Thank you very much for your valuable time. I have successfully completed the process.

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(Unrelated news broadcast in Korean: MBC 뉴스 김정인입니다.)

WEBVTT

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Okay.

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Hello, sir.

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Madhya Pradesh, MP. Yes. Yes.

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BB NPJ 198510.

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Yes. Thank you, sir. Okay, thank you.

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(Unrelated news broadcast in Korean: MBC 뉴스 김정인입니다.)

WEBVTT

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I hope I'm audible to you. Great. So Swathi, this call is regarding the KYC for the account that you have just opened with us. My name is Ananj Nidhi, and I'll be guiding you through the KYC. It's going to be a quick one, for which you'll have to look completely into the camera and answer the following questions. So the first question is, what is your pin code? Thank you for that.

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What's your place of birth? And finally, your occupation? OK. Thanks for that, Swathi. So Swathi, continue to look into the camera. I will click a quick picture for verification. OK. Let me check that. I think it's good. So Swathi, there will be a button on the video chat which will help you switch on the back camera.

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So please switch to the back camera and show me your PAN card. If you can just please sit down on the ground, it would be easier. OK, this is good. Yes, it's fine. So you can let go of the PAN card. And can you just take out a quick piece of paper and sign on it?

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OK, can you go a bit closer to the signature? That's great. It should be good. Yeah, you can let go of the paper and switch on the front camera. OK, that's great, Swathi. Let me just do a final few checks.

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to just see everything is in order. OK, everything seems to be good, right? So, Swathi, thanks for your time. We'll get in touch with you once the approvals come in. Thank you.

WEBVTT